When we take payment for your order
As soon as your order is placed we request authorisation for payment from your bank. This includes orders that are to be delivered on a specific date.
Reducing the risk of authorisation being refused by your card issuer
- Make sure your personal details are correct and match those registered to your bank account.
- When pre-ordering items, ensure the expiry date of your card is not outside the expected release date for your items.
- Make sure your card is registered to the billing address.
- Sign up to a card authentication scheme such as Verified by Visa or MasterCard SecureCode.
- If you are placing a high value order, consider informing your bank before purchase.
- If your bank directly contacts you to confirm account usage, please inform us and we will retry for authorisation.
What we accept
- We accept Local Bank Transfers.
- We also accept major cards such as: Visa and MasterCard.
We can assure you that every order you make on our website is safe. We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you’re using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the URL bar at the top of your screen. Additionally, your web address should start with https: – the ‘s’ indicating it is a secure page. This should appear on any page where you are entering personal information, such as your payment card.